Write to us, a person answers
A question about size, about an order in progress, about a return? Email is the fastest route: we answer within 24 hours, seven days a week.
To make it even quicker
If it is about an order: give us the order number from your confirmation email and the name you ordered under. If it is a question about size: tell us the species, the breed and the weight, so you get concrete advice rather than a table, as in our size guide.
Some answers are already online: delivery times and countries on the Shipping and returns page, the 30-day policy and the right to cancel on the Returns policy page, and what other buyers report on the Reviews page.
If you want to cancel a purchase, the most direct route is the cancellation form. You get an acknowledgement straight away, with the date and time.
We use your contact details only to reply to you, see the privacy policy. The site is operated by Animouf LLC, full details in the legal notice.